> Support services from Apptech ltd
| Audit | Collation of detail data regarding your network, devices, configuration, software, licencing, patch/service pack status, systems employed and business processes. Enables Apptech to provide informed recommendations for supporting your business going forward. |
| Helpdesk | Manned by qualified, patient staff. Most enquiries are dealt with immediately by telephone or remote support. Clear escalation process right up to on-site support where required. |
| Monitoring and Management | 24x7 monitoring of your network allied with automated remote management tools to allow us to fix emerging issues before they become a problem. Automated and scheduled deployment of patches and service packs ensure your network is up to date with the latest security fixes. |
| Hardware maintenance | We provide hardware maintenance to virtually all network devices according to a ‘fix time’ service level, loan equipment provided, parts and labour inclusive. |
Scheduled visits Account reviews |
We aim to promote a partnership with your business. Regular site visits strengthen this relationship and open the channels of communication. Reviews enable us to tailor our ongoing delivery of services to your business. |
Network administration |
User account creation, email addresses, security and distribution groups, shares, public folders and general day to day administration activities are included. |
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