Collation of detail data regarding your network, devices, configuration, software, licencing, patch/service pack status, systems employed and business processes. Enables Apptech to provide informed recommendations for supporting your business going forward.

Manned by qualified, patient staff. Most enquiries are dealt with immediately by telephone or remote support. Clear escalation process right up to on-site support where required.

24x7 monitoring of your network allied with automated remote management tools to allow us to fix emerging issues before they become a problem. Automated and scheduled deployment of patches and service packs ensure your network is up to date with the latest security fixes.

We provide hardware maintenance to virtually all network devices according to a ‘fix time’ service level, loan equipment provided, parts and labour inclusive.

Scheduled visits

Account reviews

We aim to promote a partnership with your business. Regular site visits strengthen this relationship and open the channels of communication. Reviews enable us to tailor our ongoing delivery of services to your business.

Network administration

User account creation, email addresses, security and distribution groups, shares, public folders and general day to day administration activities are included.